Software Insights
Company: Cisco
Role: Lead Content Designer
The Software Insights product informs customers of their current software’s risk level and suggests upgrade options. Initially, customers could only compare their current software to Cisco-suggested releases. User research found that customers wanted to override release-comparison suggestions, resulting in the development of this “alternate release” experience.
Landing Page
Original 360
Customers were thrilled that they could compare an alternate software release to the one that they were currently running, as well as cross-compare with the Cisco-suggested release.
Alternate Release Modal
Alternate Release 360
Tooltip Audit
When I took over as Lead Content Designer for this product, I audited all tooltips, prioritizing the clarification and simplification of complex information for users.
Before
After
Before
After
Ontological Guide
Co-creating this ontological guide, I focused on incorporating product information, taxonomies, and other critical information. These guides proved indispensable for familiarizing new UX/UI designers, stakeholders, and product managers with complex products, simplifying information to ensure a smooth transition.